Your best people aren't broken. The fit is.
The leadership program got rebuilt. The survey went out. The managers got coached. Good people still leave and change still stalls. These are usually fit problems: a mismatch between people and how their work is set up. The training was fine. The setup never changed.
We redesign the setup, together.
Sound familiar?
What HR leaders reported in recent large surveys of their profession. Their findings, our sources.
The managers are running on empty.
71% of leaders report increased stress, and 40% of those have considered leaving leadership to protect their wellbeing. Trust in immediate managers has fallen to 29%.DDI Global Leadership Forecast, 2025
We rebuilt the leadership program. Results didn't follow.
75% of organizations made significant updates to leadership development, and more than half raised spending. They report not seeing results.Gartner, 2024
Every change initiative dies in the middle.
Just 32% of business leaders report achieving healthy change adoption. 73% of HR leaders say their employees are fatigued from change.Gartner, 2025 and 2024
We hired for diverse thinking. Nothing else changed.
Only 14% of U.S. workers say their workplace trains managers on neurodivergent employees. 56% want that training.Eagle Hill / Ipsos, 2024
The training was good. The setup didn't change.
U.S. organizations spend more than $100 billion a year on training, and the management share keeps growing. The research on why so much of it fades is consistent, and it isn't about the trainers.
What organizations do instead, and what it costs
Fix the person
More training, more feedback, a performance plan.
It reverts. Put the same person back in the same setup and the old behavior returns.
Replace the person
Recruit, onboard, hope.
About 21% of salary per exit, and the next hire inherits the setup that broke the last one.
Give it to the manager
One more responsibility on the list.
Managers already carry 51% more responsibility than they can effectively manage. Something drops.
Hire different minds, change nothing
Celebrate the hire. Keep the job, the habits, and the workspace built for one kind of mind.
We coined a word for it: Neurotokenism. When it fails, the person gets the blame.
Each workaround moves the problem. None of them changes the setup that made it.
What we do about it
We change the setup, with you. Three doors, one method: assess first, design together, embed through your managers, measure before and after.
The belief underneath all of it: talent is everywhere. The setup decides if you can see it.
What poor fit is costing you
An example, using two numbers already in most budgets.
Why fixing the setup can pay for itself
Most of the money is already in your budget: what you spend on training and what you lose to exits. The question is whether the setup lets either one work.
Five Fit Fixes That Cost Less Than One Resignation
Five changes to how work is set up that any manager can start this week. Most of them cost nothing.
Watch the setup change the outcome
One talented (hypothetical) employee. Only the setup changes.
The setup around them
What their day looks like
Recognize this setup on your team? Let's talk about it.
The talent is already on your team.
The setup decides whether you can see it. Fifteen minutes tells us both whether this fits.
In person across New England, remote everywhere else.
Three ways to work with us
We don't do this work to your organization. We do it with you.
Wikstroo is an organizational effectiveness consulting practice. We help HR leaders and executives solve people problems that usually get misdiagnosed as skill gaps, motivation issues, or "culture." Most of the time, the problem is simpler and harder: the way work is set up doesn't fit the people doing it. If you've already invested in training, coaching, or a survey, we start from what you learned, not from zero.
Leadership & teams
Coaching and development for leaders whose teams are underperforming, stuck, or losing good people.
- Executive coaching for senior leaders and managers
- Team diagnostics and alignment sessions
- Finding what's holding your team back, and coaching through it
Culture & change
Getting people ready for change, not just told about it. Fewer than half of CHROs say their culture currently drives performance.
- A clear read on your culture, and a plan to shift it
- Change management that sticks past the announcement
- AI and technology transitions framed as fit problems
Brain-friendly design
Our research specialty. We design work with you so every kind of mind on your payroll can do its best.
- Redesigning how people work best
- Training your managers to lead every kind of mind
- Addressing burnout at its causes, not only its symptoms
Lasting results come from the full engagement. You can start smaller.
One-off events rarely change much on their own; measured work over several months is what moves retention and engagement. If you'd like to see how we think first, the first two steps are there for that.
A fit call
Fifteen minutes, no pitch or cost. You describe what's going on, we tell you candidly whether it looks like a fit problem.
A half-day working session
A focused session (3 hours) with your leadership group or specific team, five to twelve people, built around your actual situation. Dr. Mike can even go in blind without prep. Real work and confidentiality in the room, not a canned pitch. (He really doesn't like those anyhow.) It's a low-risk way to see how we think before a larger engagement.
Ask about a working session →A measured engagement
A multi-month engagement built around your situation: assessment, co-designed changes, manager coaching in spaced sessions, and often a leadership retreat, all measured before and after. This is where lasting change happens. Talk with us before deciding on scope or budget.
See what that looked like →Every engagement, four moves
Assess
We look at where fit, motivation, and performance are leaking. With you, not behind your back. Programs built on a needs analysis produce stronger learning and on-the-job transfer, so we never skip it.
Design
Together we pick changes that fit your budget and your real world. Training that ignores the context it lands in is the main reason training fades.
Embed
We teach your managers to run the changes themselves, so the results don't leave when we do. Spaced sessions beat one-off events.
Measure
We measure before and after, together. Many programs are never measured, which is why nobody can say what they bought. You'll know what worked and what didn't.
What working together looks like
No off-the-shelf program. Every engagement is built with the people who will live with the result.
Who's in the room
Your HR lead and a small working group of the leaders closest to the problem. They shape the diagnosis, so they recognize it when they see it.
What we design together
We bring the evidence and the options. You bring what will actually work in your organization. Every change is chosen jointly and fits your budget and your calendar.
What your managers own
Managers run the changes with their teams, with coaching from us in spaced sessions. The skills stay after we leave.
How you'll know
Regular check-ins against the measures we agreed on at the start, plus a before-and-after report you can share with your leadership team.
What changes on your dashboard
The measures HR leaders already track. We agree on the baseline before we start, and report the change as percentages.
Retention
Regretted attrition, time to fill, and what each exit was costing you.
Engagement
Survey scores, participation, and the gap between your best-led and worst-led teams.
Manager effectiveness
How teams rate the people who lead them, before and after we coach those leaders.
In the room, doing the work.
Not sure which door is yours?
Fifteen minutes, no pitch. If we're not the right fit, we'll say so.
Questions first? Email solutions@wikstroo.com. You'll hear back from Mike, not a sales team.
What clients say happened
What changed for each client, followed by what they told us. Quotes are from real clients, shared with permission and shortened to initials; each reflects that client's experience, and results vary by organization.
A turnaround that leadership believes will last
Situation
Manager turnover every year, revenue leaking in ways they couldn't pinpoint, and client commitments going unmet.
What we did
On-site discovery, then a six-month plan of interventions built with stakeholders, delivered through the REIT's third-party operations.
Result
Culture, performance, and client outcomes all moved, and the leadership team believes the new level is sustainable.
"Mike and his team completely turned around the culture and gave us hope that this new level of performance is sustainable for the future."— M., SVP
A culture problem they couldn't name, made actionable
Situation
A hospital system knew its culture was struggling but had no idea where to start, and the problem wasn't one their usual metrics could capture.
What we did
Worked with the senior leadership team to see it from their view, ran diagnosis through group interviews across department cohorts, and identified interventions leaders could act on and employees could get behind.
Result
A shared, actionable path that engaged staff at every level in a new era of organizational success.
"Mike and his team were patient, compassionate, and understood that the problem was possible to identify even if it wasn't something we could nail down through the usual metrics."— O., EVP
Change work a client ranks among the best they've hired
"You have been one of the most capable consultants for change I have worked with in any capacity. Any organization in need of your expertise will find deep value in what you do."— A., organizational leader
Divided rooms to shared agreements, sometimes on days' notice
Situation
One leadership group faced decades of history, an uncertain future, and major change inside and out. Another lost its facilitator days before its session.
What we did
Prepared with each group before the room, built the right questions, and ran working sessions where every voice got heard.
Result
For one, its most successful meeting to date. For the other, clarity and alignment on vision and direction, on very short notice.
"His incredible pre-meeting organization, insightful questions, and thoughtful summaries along with a calm, assured presence allowed everyone to feel heard and brought us to collaborative agreements."— G., organizational leader
"[Dr. Mike] helped our board gain real clarity and alignment on our vision and pitch. Thoughtful, engaging, well-run."— E., executive director
Your organization could be the next case study.
In person across New England, remote everywhere else.
Or email solutions@wikstroo.com.
What the work is worth, in your numbers
We don't promise a multiple. We build the estimate with you, from your own numbers, as part of the proposal, and we measure it with you afterward. Most of the money is already in your budget: what you spend on training and what you lose to exits.
An example of a conservative return on investment (ROI) for a mid-sized team, with Wikstroo credited for only half of any measured benefit.
Read this range with care
- It comes from an example, not from your organization. Your number depends on your headcount, pay, turnover, and what you're trying to change.
- We count two benefits only: people who stay, and productivity that improves. Morale and reputation often move too, and we leave them out.
- We credit ourselves with half of any measured change. The rest belongs to your people and everything else that shifted that year.
- Published research supports these links on average. No single engagement is guaranteed to match an average.
We finish the estimate with you as part of the proposal, from your own numbers, then measure before and after so you can see what actually changed.
Sources and statistics
The sources behind the figures used across this site, for anyone who wants to check our work.
Show the statistics and citations
Method. Evaluation follows Kirkpatrick's four levels (Kirkpatrick, J. D., & Kirkpatrick, W. K., 2016, Kirkpatrick's four levels of training evaluation, ATD Press) and the Phillips ROI formula (Phillips, J. J., & Phillips, P. P., 2016, Handbook of training evaluation and measurement methods, 4th ed., Routledge). "N in 10" figures are the common-language effect size: the probability a treated person outscores an untreated one, computed from δ or g (McGraw, K. O., & Wong, S. P., 1992, A common language effect size statistic, Psychological Bulletin, 111(2), 361–365, https://doi.org/10.1037/0033-2909.111.2.361). No Wikstroo-specific case ROI is asserted on this page.
Five Fit Fixes That Cost Less Than One Resignation
Five changes to how work is set up that any manager can start this week. Most of them cost nothing.
Bring last year's turnover count and average pay.
Add headcount and what you most want to change. We'll sketch a first estimate on a 15-minute call and finish it with you in the proposal.
Or email solutions@wikstroo.com.
The research behind the work
Original research on how the fit between people and their work relates to motivation and performance.
Our working model, in one picture
Neurotokenism
Hiring people who think differently without changing anything around them first. The job, the management habits, and the workspace stay built for one kind of mind. The hire gets celebrated. The setup stays hostile. And when it fails, the person gets the blame.
Our consulting exists to make this term unnecessary.
Selected work
Want this rigor pointed at your organization?
Fifteen minutes with Mike, about your situation. Questions about the science are welcome.
Dr. Mike Neilio, PsyD is Founder and Principal Consultant of Wikstroo. He came to this work from inside operations, not from a lecture hall. His first job was as a janitor at a fitness center in Derry, NH. He went on to manage a $400 million commercial real estate portfolio for a publicly traded REIT in Washington, D.C., running engineering teams and budgets north of $20 million.
He kept noticing the same thing: the problems that stalled good teams were rarely skill problems. They were fit problems, and no one was trained to see them. So he went back for the science, earning a doctorate in organizational leadership psychology at William James College, focused on motivation, adaptive performance, and organizational cognitive neuroscience. Wikstroo is where the two halves meet: the operator who has run the building, and the researcher who can explain why it works.
He supports graduate courses in Organizational Behavior and Essentials of Management at Harvard Extension School, leads Leadership in Human Services Organizations as an adjunct at William James College, and has supported more than 500 leaders and learners since 2022. His work is grounded in measurable outcomes, not wellness trends, and has spanned organizations from 20 people to 1,200.
Fifteen minutes tells us both whether this fits.
In person across New England, remote everywhere else.
Questions leaders ask us
What does Wikstroo actually do?
Wikstroo is an organizational effectiveness consulting practice. We help HR leaders and executives solve people problems that show up as turnover, disengagement, culture change, and leadership development. Most of the time, the root cause is the same: the way work is set up doesn't fit the people doing it. We fix the fit: leadership coaching, team development, culture change, and designing work for every kind of mind. All of it rests on research about how brains work at work. And we measure before and after, with you, so you know whether it worked.
We've already invested in leadership training. How is this different?
Good. We start from what you learned, not from zero. The research on why training fades is consistent: it gets delivered into a setup that never changed, and it's rarely measured, so nobody can say what it bought. We work in the opposite order. Assess the setup first, design changes with you, embed them through your managers in spaced sessions, and measure before and after. If your last program was good, it will finally have somewhere to land.
Is this therapy or clinical work?
Wikstroo's services are developmental and non-clinical. We do not provide medical, psychological, or diagnostic services. Assessments and exercises used in our work are teaching and development tools only. If we believe a participant needs clinical support, we will recommend appropriate resources privately.
Will this be used for hiring or firing?
No. Wikstroo will not design, deliver, or endorse any product, assessment, or process that is used for hiring, promotion, termination, or discipline. This is a firm commitment, not a preference, and it's stated in every engagement agreement. Our assessments and tools are used for development only: understanding how a team works so the setup can improve.
What return should we expect?
We don't promise a multiple. Our ROI page runs a conservative model that credits Wikstroo with only half the measured benefit. On a worked example (60 people, $75,000 average pay, a $25,000 engagement), the floor-to-stretch range is about 1.2x to 3.6x. Your organization's numbers will produce a different range, which is why we build it with you. Coaching-industry claims of 5x to 7x are published. We don't use them, because they rest on participant self-estimates without independent isolation of effects.
What we do instead: build the arithmetic with you from your own turnover and pay numbers before the work starts, then measure before and after. See the ROI page to run your own scenario.
What is "Neurotokenism"?
Neurotokenism is a term coined by Dr. Mike Neilio to describe what happens when organizations hire people who think differently, including neurodivergent talent, celebrate the hire, and change nothing about the environment. The job, the management habits, and the workspace stay built for one kind of mind. When the fit fails, the person gets the blame. Our design work exists to make the term unnecessary. See the Research page for more.
Who do you work with?
CHROs, HR leaders, and people managers. CEOs, COOs, and their leadership teams. Founders and owners. If you lead people, the door is open. Whether we're the right fit gets settled on the call, not by a dropdown menu.
Where are you based?
The Seacoast of New Hampshire. Engagements are delivered in person across New England and remotely anywhere in the world. Most engagements blend both.
How much does it cost?
Every engagement is scoped to your situation, so an honest number needs a short conversation first. We put a number on the problem before we put a number on the work, so you can weigh the investment against what poor fit is already costing you. Ask on the fit call and you'll get a straight answer.
How do you measure success?
Together, in your numbers. Before the engagement starts, we agree on what success looks like in your numbers. After, we measure the same things and report the change as percentages. If something didn't move, we say so.
Do you do one-time workshops, or only longer engagements?
Both. Offsites, alignment sessions, and working workshops are all on the menu. But single events rarely create lasting change on their own, and our best results come from measured work over time. On the fit call, we'll tell you candidly which one your situation calls for.
What happens on the free fit call?
Fifteen to twenty minutes. No pressure. You describe the problem as you see it, and we'll ask some questions, maybe the hard ones. We'll tell you where the real problem sits, what we'd try first, and whether we're the right people for it, including if we're not. You'll leave with at least one concrete thing to try next week, whether or not we work together.
Who does the work?
Mike Neilio, PsyD, Founder and Principal Consultant. Wikstroo is a principal-led practice: the person you meet on the fit call is the person who designs, leads, and stands behind the results, start to finish.
How do you handle our data?
With the same care we'd want for our own. We never share, sell, or publicize client data. Assessments and diagnostics stay internal and are never used for personnel selection decisions. Data handling terms are in every engagement agreement.
How does Wikstroo approach AI adoption?
As a fit problem. We help leaders bring in artificial intelligence, including generative AI (GenAI) tools, without burning people out or losing their trust. The framework is the same: understand how people work best, redesign the setup to support the new tools, and measure whether it worked. If a team is resisting a rollout, we look at what the rollout is asking them to give up, and fix that before blaming the resistance.
Still have a question?
Bring it to the free call.
Questions first? Email solutions@wikstroo.com. You'll hear back from Mike, not a sales team.
Let's find out if we fit.
No pressure. You talk, we listen, and we'll ask some questions, maybe the hard ones.
Privacy Policy
Effective September 28, 2026
Wikstroo is a trade name of Wikström & Associates, LLC, based on the Seacoast of New Hampshire, United States ("Wikstroo," "we," "us"). We are the controller of the personal information described here. This policy explains what personal information we collect through wikstroo.com and our related communications, how we use it, and the choices you have.
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Information collected during a consulting engagement, such as assessments, surveys, and interview notes, is governed by the engagement agreement with your organization. It is used for development only and is never used for hiring, promotion, discipline, termination, or diagnosis. It is used for research only as described under Research use below.
Research use
Some Wikstroo tools and engagements may invite you to contribute to research on how work setup relates to motivation and performance. Taking part is always optional and never a condition of our services. If we ask, we will do so separately from any other consent, explain what we would collect and why, and ask for your agreement first. Research data is de-identified before analysis, reported only in aggregate so no individual or organization can be identified, and never shared with your employer in identifiable form. Where required, studies are reviewed by an independent research ethics board (IRB) before they begin. You can withdraw from a study at any time; data already de-identified and combined may not be separable.
Retention and security
We keep personal information only as long as needed: email list data until you unsubscribe; inquiry and booking records for up to 3 years after our last contact; engagement and billing records for up to 7 years for legal and tax purposes; analytics data for 14 months. Then we delete or anonymize it. We use reasonable administrative and technical safeguards, but no method of transmission or storage is completely secure.
Children
This site is intended for adults in a professional setting. We do not knowingly collect personal information from anyone under 16.
Changes
We may update this policy. The effective date above shows when it last changed. Material changes will be noted on this page.
Contact
Wikström & Associates, LLC · Seacoast, New Hampshire · solutions@wikstroo.com
Accessibility
Updated September 28, 2026
We want everyone to be able to use this site, including people who use screen readers, keyboard navigation, magnification, or reduced motion. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA.
What we've done
- Atkinson Hyperlegible, a typeface designed for low-vision readers, for all body text.
- Text and control colors chosen to meet WCAG AA contrast.
- The fit simulator uses standard, labeled controls that work with a keyboard and screen readers.
- Moving content can be paused or replayed, animations are brief, and they are turned off if your device is set to reduce motion.
- Plain language throughout, with statistics explained in words.
Known limitations
The scheduling widget is provided by Calendly and follows its own accessibility standards. If you have trouble booking, email us and we'll schedule with you directly.
Feedback
If anything on this site is hard to use, tell us at solutions@wikstroo.com. We'll respond within five business days and provide the information in another format if you need it.
Terms of Use
Effective September 28, 2026
These terms govern your use of wikstroo.com and related materials, operated by Wikström & Associates, LLC, doing business as Wikstroo. By using the site, you agree to them.
Information, not advice
Content on this site, including articles, guides, research summaries, and statistics, is for general educational purposes. It is not legal, financial, medical, or psychological advice. Wikstroo's services are developmental and non-clinical.
Demos and example figures
The fit simulator, charts, and example figures on this site, including the example return-on-investment range, are illustrations based on published research and example numbers. They are planning tools, not forecasts or guarantees. Actual results depend on many factors.
No client relationship
Using this site, booking a call, or emailing us does not create a consulting or professional relationship. That happens only through a signed engagement agreement. Please do not send confidential information until one is in place.
Intellectual property
The site's content, design, and materials belong to Wikström & Associates, LLC unless otherwise noted. Wikstroo™ and Neurotokenism™ are trademarks of Wikström & Associates, LLC. You may share links and brief quotations with attribution. You may not reproduce, sell, or create derivative works from our materials without written permission. Third-party research cited on the site belongs to its authors and publishers.
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If you opt in to text messages from Wikstroo, you will receive messages about scheduling and our work together. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help, or email solutions@wikstroo.com. Consent to receive texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your mobile information.
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Disclaimer and limitation of liability
The site and its content are provided "as is," without warranties of any kind, express or implied. To the fullest extent permitted by law, Wikström & Associates, LLC will not be liable for any indirect, incidental, or consequential damages arising from your use of the site or its content.
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These terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in New Hampshire. Nothing in these terms limits rights you have under the mandatory laws of the country where you live.
Changes
We may update these terms. The effective date above shows when they last changed.
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· · ·
Wikstroo is a trade name of Wikström & Associates, LLC. Wikstroo's services are developmental and non-clinical; we do not provide medical, psychological, or diagnostic services. The interactive demo and illustrations of our working model are for conversation, not measurement. Engagement measures are used for development only, never for diagnosis, individual evaluation, or personnel selection decisions.
Mike Neilio, PsyD, Founder & Principal Consultant · Wikstroo · Seacoast, New Hampshire
solutions@wikstroo.com · LinkedIn (personal) · LinkedIn (company)